Salesforce announces an AI-heavy makeover for Slack, with 30 new features

Editor's take

Salesforce has integrated a substantial number of AI-powered enhancements into Slack.

This significant expansion of Slack's capabilities, particularly with features like AI-generated summaries and workflows, aims to streamline communication and boost productivity for the millions of users across diverse industries that rely on the platform for daily operations. It represents a direct effort by Salesforce to solidify Slack's position in the collaborative workspace market against competitors like Microsoft Teams, which also features Microsoft's Copilot AI.

The key question now is how effectively these 30 new features will be adopted and if they can demonstrably improve team efficiency beyond incremental gains. Continued observation of usage metrics and user feedback, especially concerning the accuracy and utility of AI-generated content in complex business contexts, will be crucial.